western Edge TICKETS

Have Questions About Your UPCOMING EVENT ?

We’ve got you covered

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Still Need to Purchase Your Tickets? Click Here

Admin Frequently Asked Questions

How do I access the Western Edge Ticket Admin Dashboard?

Go to: https://western-edge-admin.netlify.app/auth-login

Then Use the following Credentials to Login:

username: Contact us ASAP for login info.

password: Tickets123!

How can I find if someone has a ticket?

Once Logged in, Go to "All Booking" then Click "All Bookings".

You can then go to the search bar and search by name, email, and/or booking id #

Click Here to Watch Video

How can I print or email a Ticket for someone from the admin dashboard?

Once Logged in, Go to "All Booking" then Click "All Bookings".

You can then go to the search bar and search for this attendee by name, email, and/or booking id #

Then click on the Red Download Ticket Button

Once Downloaded to your Device You can print or send it as an attached to their email on file

Click Here to Watch Video

Attendee believes their card was charged but their tickets cannot be found, what can we do?

If you cannot find the attendee's ticket(s) within All bookings and they are seeing a pending charge on their bank statement you will need to click on "Transactions"

Once in the Transactions tab you can search attendee by name, email, and/or booking id #.

If you find this attendee check the Status Column where you will see the status as "Approved" or "Failed". If it has failed please have them try again. If it is "Approved" and you cannot find the ticket(s) please call us at (833)329-3277

Click Here to Watch Video

How does the PAX Device work for on site payments & Scanning?

Please click here to watch tutorial

How do I download the inspector app on our phones to check in attendees at the door?

Click on one of the links below to download our Scanning App:

iOS:

https://apps.apple.com/app/id6754589521

Google Play:

https://play.google.com/store/apps/details?id=com.zig.driver&pli=1

Once downloaded please use the following credentials:

Username: [email protected]

 password: inspector2

Click Here for tutorial video

How can we record cash sales for our Event?

Ticket Sales (Cash) Login:

tickets.westernedgeapp.com

username: [email protected]

password: Cashtickets@2025@ZED

*** Can be used for cc sales as needed as well.

Click Here to view tutorial video

Attendee Frequently Asked Questions

How can I Access My Tickets and/or RV Reservation?

On the Web:

Go to tickets.westernedgeapp.com

Click Login using the same email you purchased with.

Your tickets will appear under “My Tickets.”

On the App:

Download the Western Edge App (App Store or Google Play).

Tap Tickets to view, share, or scan at the gate.

🚀 App users get through lines faster — no printing needed!

Not Everyone from my party is arriving at the same time. Can we Share our Tickets?

If you Want to send tickets to friends or family prior to arriving you can by doing the following:

1) Tap “Share Ticket” from your Western Edge Account on the web or app

2) Enter their email — they’ll get instant access!

🔒 Only one person can use a ticket per scan, so don’t share the same one twice.

How do I Print my Ticket(s)?

You can Print you Ticket(s)!

1) Log in at tickets.westernedgeapp.com or on our app.

2) Click My Purchases, select your event ticket(s), and then click Download.

3) Open the downloaded file and print your ticket(s).

🧠 Pro Tip: Instead of printing, download the Western Edge Tickets App and use the Fast Lane for hands-free entry — no paper or scanning required.

How do I log in to my Western Edge Account?

From the Website:

Visit tickets.westernedgeapp.com.

Click Log In.

Enter the same email and password used at checkout.

From the App:

Download Western Edge Tickets from the App Store or Google Play.

Tap Log In.

Enter your email and password (same as the website).

Tips for Easy Login:

Use the same email used for your ticket purchase.

If you forgot your password, click Forgot Password on the login page to reset.

If tickets don’t appear immediately after logging in, tap Refresh in the app.

Do I need to activate my tickets?

Yes — but only on the day of the event. (Unless you need to Share or Print your Tickets)

Here’s how:

-Open your Western Edge Tickets App the day of the event or login to ticket.westernedgeapp.com

-Go to Muy Purchases

-Tap Activate Ticket(s) for your event.

**When you arrive, your tickets will automatically validate at the entrance using ZIG Superwallet technology.

Are My Single Day Tickets Good for Any One Day of the Event? (Equine Affaire Only)

Yes! Your single-day ticket can be used on any single day of Equine Affaire — Thursday, Friday, Saturday, or Sunday.
You don’t need to choose a date ahead of time — just show up, scan in, and enjoy the show!

💡 Tip: Download the Western Edge App for the fastest entry at the gates.

Can I get a Refund?

Refunds are reviewed case by case pending the event Refund Policy in place by venue and/or event organizers. Please reply with your order number and reason for the request. Approved refunds process within 5–7 business days..

My transaction failed and now see an error on the screen. What should I do?

If your payment failed, pending charges usually clear within 24–48 hours. Please double-check your billing address, try another card, or call your bank to authorize. If the issue continues, email/text/call with your order number for help.

Western Edge App is not working. What should I do?

You can always access tickets by logging in on our website. If the app isn’t working, try uninstalling/reinstalling. If your wallet balance or tickets still don’t appear, reply with your order number so we can verify.